At Pacimart, customer satisfaction is important to us. We aim to ensure that every customer receives the correct product in good condition. If you receive a product that is damaged, defective, incorrect, or different from the product you ordered, you may contact us to request a return and replacement.
To request a return or replacement, customers should contact Pacimart as soon as reasonably possible after receiving the order and provide their order details along with any information or photographs reasonably required to verify the issue. We may review the request and verify the condition of the product before approving a return, replacement, or refund.
If the returned product is found to be eligible under this policy, Pacimart will provide a replacement with the correct or new product, subject to product availability. If the same or a suitable replacement is not available, Pacimart may provide a refund of the eligible amount paid by the customer through an available refund method.
Products damaged because of misuse, accidental damage, improper handling, unauthorized modification, or normal wear and tear may not qualify for replacement or refund. Products that are returned must, where applicable, be returned in the condition required for verification and processing.
Pacimart will make reasonable efforts to process eligible return, replacement, and refund requests fairly and within a reasonable period. Delivery or courier arrangements for an approved return may depend on the circumstances of the order and the available delivery service.
Nothing in this policy is intended to remove or restrict any consumer rights or legal protections that cannot lawfully be excluded under applicable Pakistani law. Where applicable law provides a customer with rights beyond this policy, those rights will continue to apply.
For any return, replacement, or refund request, please contact Pacimart through our Contact Us page and provide your order information so that our customer support team can assist you.